East Oxide FAQ: Get Answers to Your Top Questions
1. Where do your products ship from?
Our items are shipped directly from trusted U.S. warehouses and partner suppliers to ensure fast and reliable delivery.
2. How long does delivery take?
Most U.S. orders arrive within 5–10 business days depending on your location. You’ll receive a tracking link once your order ships.
3. Do you ship outside the U.S.?
Currently, we ship within the United States, but we’re working to offer international delivery soon!
4. How do I track my order?
Once your order has been shipped, you’ll receive an email with tracking details so you can follow your package in real time.
5. What is your return policy?
We offer easy returns within 7–14 days of receiving your order. Items must be unused, unwashed, and in original condition.
6. Can I change or cancel my order after placing it?
We process orders quickly, but if you contact us within 12 hours, we’ll do our best to make any changes or cancellations.
7. Are your sizes true to fit?
Most of our styles fit true to size. Please refer to the size chart on each product page to find your best fit.
8. Do you offer any discounts or sales?
Yes! We frequently run exclusive discounts and seasonal offers. Follow us on Instagram, TikTok, and Facebook to stay updated.
9. What if I receive the wrong or damaged item?
Don’t worry — just reach out to us within 48 hours of receiving your order, and we’ll make it right with a replacement or refund.
10. How can I contact customer support?
You can reach our team anytime via our Contact Us page or email — we usually respond within 24 hours.